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•Why is steam cleaning better than chemical process?
How often should I clean my carpet?
How can I keep my carpet in good condition?
What stains are hardest to get out, and bow can I prevent them?
How long have you been in business?

If you would like to ask a question for our FAQ, please email us. If we choose your question for inclusion, we'll let you know when the answer is posted.

Why is steam cleaning better than chemical process?

When you wash your hair, do you rub some powder into it and then just brush it out? When you wash your clothes in the washer do you use water or foam? Why would you use a Dry/Chemical process with your carpet?

Chemical or "dry" based carpet cleaning can make your carpet look nice by using large amounts of chemicals, but in the meantime, it does nothing to maintain your carpet’s proper texture, does little to remove pollutants and allergens, and it leaves a lot of chemical residue behind in your carpet.

Using the Hot-Water Extraction method (often called "steam cleaning"), the temperature and pressure do most of the work, and the mild and bio-degradable detergents we use assist in dissolving the dirt in the water—which is extracted, leaving your carpets squeaky clean. You can even feel the difference in carpets cleaned by Carpet Care Experts.

Also, according to carpet manufacturers, only the Hot-Water Extraction method has the added benefit of restoring your carpets' texture and maintaining the fibers' proper "twist" It's like getting a tune-up for your carpet. For more on why carpet manufacturers recommend the hot water extraction method, see the last entry in the Caring for Your Carpet section of our web site.

We also go a step further than many other hot water extraction based carpet cleaners by rinsing after cleaning, which not only stops spots from wicking back up but removes any cleaners you or someone else may have used to spot clean the carpet. Some companies put their soap right in the water that's being used to clean your carpets, which leaves that soap behind if you don’t rinse afterwards.

For more on our method of carpet cleaning, see the How We Clean section of our web site.

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How often should I clean my carpet?

At the very least, every 18 months. Most carpet manufacturers recommend cleaning with the hot water extraction method every year, and if your carpet is subject to very heavy traffic (such as in an office or a business) you should consider having us out to clean it every one to six months.

This applies whether your carpet looks dirty or not. For more on this, and other ways to maintain your carpet, see the Caring for Your Carpet section of our web site.

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How can I keep my carpet in good condition?

The short answer is: vacuum twice a week, take care of spots immediately and carefully, and have it professionally cleaned by the water extraction method once a year. For the expanded answer, see the Caring for Your Carpet section of our web site.

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What stains are hardest to get out, and how can I prevent them?

Red Kool Aid is evil, at least from the point of view of a carpet. The red dye they use in many processed drinks and foods has the same chemical structure as the agent they use to bond dyes to carpets. When the red dye is spilled on the carpet, it bonds with the carpet with the same strength as the original dye, and you have a very permanent stain.

The first thing you can do to avoid stains is get rid of the red Kool Aid. If you get a spill or a spot, treat it immediately and carefully. We have detailed instructions in the Caring for Your Carpet section of our web site.

Also, you can have us ScotchGuard™ your carpet when we come out to clean it. This will prevent spots from bonding with your carpet, making it much more likely that we'll be able to get them out completely the next time you have your carpets cleaned. We use ONLY DuPont Teflon or 3M Scotchgard to provide the highest quality protection for your carpets. Make sure you get the best and not a cheap protector that not only may not work, but some can actually void your warranty by destroying the innate carpet protection or Stainmaster treatments that many modern carpets have.

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How long have you been in business?

I have been cleaning carpets since 1987. For more information on my staff, and me, see the Who We Are section of our web site.

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Why is steam cleaning better than chemical process?

How often should I clean my carpet?

How can I keep my carpet in good condition?

What stains are hardest to get out, and how can I prevent them?

How long have you been in business?

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